ASi Networks is seeking an experienced Sr. Technical Support Engineer/Systems Engineer. The successful candidate will design solutions, provide systems maintenance and troubleshooting for our customers. The primary focus of this position is to provide Microsoft and Cisco support including desktop/server operating systems, Active Directory, and Email systems. Client site visits will be required – mostly in Southern California.

We are looking for somebody to add positivity to our successful team with a sense of teamwork and team spirit. The ideal candidate should bring a combination of knowledge, positive attitude, flexibility and ability to react quickly.

ESSENTIAL FUNCTIONS:

The typical duties for our Engineers include:

Provide tier 1-3 technical support to our customers.
Configure, install Servers, including Windows/VMWare/Storage Systems
Configure Windows Domains/Active Directory.
Perform proactive maintenance on systems.
Troubleshoot live issues affecting network connectivity.
Work with ISP’s to troubleshoot WAN connectivity issues.
Configure Microsoft Azure cloud systems and service
Document new and existing systems (procedures and diagrams).
Maintain best practices in customer’s IT environment.

OTHER FUNCTIONS:

Attend and participate in internal and customer meetings.
Continue personal and professional development.
Perform other duties as assigned by management.

EXPECTED SKILLS/EXPERIENCE:

The ideal candidate must possess a strong understanding of Windows architecture and services. In addition, the candidate must have 5-8 years’ experience with the following:

Windows Server 2003-2022
Windows client 7-10.
Windows Azure cloud systems and services
Active Directory
Group Policy
Microsoft Exchange 2003-2019 / Office 365
Knowledge of POP/SMTP/IMAP
Work with mobile devices, primarily email setup
UPS installs
Basic understanding of firewall/router/switches/wireless
Server and network equipment install in server/telco rack.
Previous experience designing LAN/WAN.
Virtualization technologies, including VMWare/Hyper-V

*** Special consideration will be given to candidates with medical systems experience (GE PACS, ARIA, etc.) ***

Other skills required include:

Ability to reason and think logically.
Strong attention to detail.
Strong organizational skills.
Ability to communicate clearly and concisely, both verbally and with written documentation.
Self-motivated and results oriented.
Exceptional work ethic.
Display willingness to help others in a courteous and professional demeanor.
Ability to apply judgement, implement solutions, and resolve conflicts, within a multi-tasking environment.
Ability to work with little to no supervision.
Ability to work extended hours as needed.
Participate in on-call rotation.

KNOWLEDGE REQUIRED/DESIRED:

Although not mandatory, the ideal candidate will also possess some of the following industry certifications:

CompTIA A+
CompTIA Network+
Microsoft MCP
Microsoft MCSE
Microsoft MCSA – Microsoft Certified Solutions Associate
Cisco CCNA
Cloud Compute – Azure/AWS

COMPENSATION

Salary Range: DOE
Health and Dental Care Benefits
IRA Package

ASI Networks, Inc.

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