Conversica is the leading provider of Conversation Automation solutions, with billions of human interactions spanning more than a decade. Our Revenue Digital Assistants (RDAs) supercharge workforces for growth. They enable marketing, sales, and customer success teams to acquire untapped revenue through perfectly structured conversations. Unlike chatbots, they are powerfully human and can hold meaningful conversations at every touchpoint. Conversica RDAs are used by leaders nationwide to get the conversation going and build a Growth Workforce.

Winning multiple awards including Inc. 5000 fastest growing companies and recognized by Gartner as a Cool Vendor, Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in San Mateo, California in Silicon Valley with additional US offices in Seattle and Bellingham, Washington.

As a Frontend Software Engineer (SDE 4) at Conversica, you'll be at the forefront of cutting-edge innovation, transforming ideas into powerful, user-friendly solutions. Join a dynamic team where your contributions will directly shape the future of our products. Engage with cross-functional teams, from product design to customer success, to bring your creative solutions to life. Take full ownership of the software lifecycle, from inception to production and beyond, in an environment that champions the latest technologies, agile methodologies, and modern SaaS practices. Elevate your career with Conversica, where your expertise will drive meaningful impact and growth.

Responsibilities

Develop new, and enhance existing, user experiences across the portfolio of Conversica SaaS offerings
Deploy and maintain frontend services in Production; learn from real-world data and devise plans to improve the customer experience of our applications
Lead or significantly contribute to large feature or entire system releases; usually multi-person projects that cross engineering team boundaries
Lead and mentor software engineers on the team; be a positive multiplier to team performance
Assess industry innovation to leverage as part of our technology strategy
Write code! Develop new, and enhance existing, services and applications across the portfolio of Conversica SaaS offerings
Craft technical approach documents for UI architecture and front-end methodologies
Lead technical design reviews, code reviews, and actively contribute to engineering best practices and automation
Enhance our UI component library; drive UI standards and automated testing
Partner closely with UX Design, Product Management, and Customer Success as a strategic part of our product development engine
Apply yourself to continuous learning and experimentation to strengthen your skill set

Requirements

Bachelor’s degree in Computer Science, related technical field, or equivalent experience
8 - 12+ years professional hands-on software development experience building web-based UIs.
Expert in UI technologies and frameworks:

React/Redux or similar frameworks such as Angular, JQuery

Javascript ES6 / NodeJS / HTML5 / CSS3

UI Test automation - Cypress / Electron / etc

Proficient in a broad range of software design approaches and common UX patterns
Strong skills surrounding the user experience. Eye for design and attention to detail
Experience constructing UIs that present complex technical concepts to non-technical users
Experience with agile SaaS and DevOps methodologies including CI/CD, automation, and leveraged use of open-source software
Familiarity with visualizing and interacting with internal and third-party APIs
Growth mindset, customer orientation, and a bias for automation
Develop according to privacy by design and security by design principles
Ability to identify privacy and security workflow non-functional requirements and escalate any potential security or privacy design questions to Conversica’s Architectural and Security teams during the design phase. The candidate will be expected to develop according to Conversica’s SDLC, Secure Development Policy, Architectural standards, and Security Requirements.
General understanding of U.S. and international privacy laws and regulations, especially as it relates to database access and design (Applicable Conversica Regulations - GDPR, CCPA, CAN-SPAM, and COPPA). General understanding of applicable security frameworks (AWS CIS Benchmark, SOC 2, ISO 27001, HIPPA, PCI-DSS)

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $160,000/year to $190,000/year. Pay is based on a number of factors including market location and job-related knowledge, skills, and experience.

Conversica offers comprehensive health, dental, and vision benefits, flex time PTO, holiday pay, 401k plus company match, and equity. Further details can be provided upon request.

Conversica is an equal opportunity employer and values diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Conversica does not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or company that does not have a signed agreement with Conversica.

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