Chat & Text Follow Up Counselor (Olympic Suicide Prevention Center)

This position is fully remote. Schedule will vary with multiple shifts available. Part time applicants encouraged to apply. The pay for this position is $24.00 per hour with a $3.00 overnight differential.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.

Summary

Chat/Text Follow Up Counselors will provide follow-up via chat/text and utilize Crisis Chat and Text services to provide crisis intervention, emotional support, and resources to all help seekers. The position may be on-site with the option to work remotely. The pay for this position is $24.00 per hour with a $3.00 overnight differential.

Primary Duties

Contacts help seekers and third parties who have expressed suicidal ideation within the past 24 hours and agreed to a follow up conversation.
Maintains accurate and detailed chat/text reports. Documentation must be completed in real time.
When not performing follow up contacts, the counselor will offer crisis counseling services via chat and text.
Serves as a mandated reporter in cases of suspected abuse.
Familiarity with available resources and providing information and referrals to visitors as appropriate.
Completes safety assessment, safety planning and de-escalation with Chat/Text visitors.
Monitors and measures client progress against safety plan and stated goals.
Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center Division.
Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and 988 Chat/Text Program.
Assisting in the training process of new counselors.

Position Requirements

Must be fluent in English.
Successful completion of the SPC training program.
Knowledge of all job specific skills including safety assessment, data collection and call triage.
Ability to present ideas, information, and viewpoints clearly, both verbally and in writing.
Have strong interpersonal skills, interact well with others, and avoid personal conflicts.
Support the values and mission of Didi Hirsch as related to employment.
Know and comply with Agency policies, procedures, HIPAA, and other state, federal regulations relating to emergency mental health services.
Demonstrates commitment to team objectives and Didi Hirsch philosophies.
Adapt to changing needs by acquiring new skills and knowledge.
Must be 18 years old or older.

These requirements are met by possessing a high school degree or equivalent along with experience working in a mental health setting or as a crisis line volunteer.

The employee in this position must be able to perform this job safely, without endangering the health or safety of him/herself or others.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

Education

Required

High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Didi Hirsch Mental Health Services

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Chat & Text Follow Up Counselor