Overview:

If you’re not learning in your current position, this is the job for you! Netready is based in Los Angeles, California, and provides Managed IT and Cyber Security services to clients across the country. We are looking for an amazing technician and we hope to review your application!

Core Values:

These core values guide Netready. Consider applying if you…

Build trust through transparency.
Learn to educate.
Always go above and beyond.
Stay positively people focused.
Think ahead.

Responsibilities:

- Respond to IT support requests in a timely manner
- Diagnose and troubleshoot software and hardware issues
- Provide technical support for desktops, laptops, printers, and mobile devices
- Assist with software installations and updates
- Maintain accurate records of IT issues and solutions
- Collaborate with other IT team members to resolve complex problems
- Ensure security protocols are followed during troubleshooting

Qualifications:

Proficient with Microsoft Windows 10 and 11, and Mac OS
Proficient with the Microsoft Office Suite and Google Workspace.
Experience in help desk or technical support roles
Understanding of IT infrastructure and Active Directory
English fluency: reading, writing, and speaking.
Customer service skills, with an advanced understanding of relationship building.
Experience working from Standard Operating Procedures, aka SOPs.

Nice to have:

You have experience with ConnectWise software.
You have MSP experience.
You’ve worked in a variety of technical environments.
You’ve worked at a company with high ticket volume.
You have a degree in an IT-related field.
You have IT certifications.

If you have a passion for technology and enjoy helping others with their IT needs, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

401(k)
Health insurance
Paid time off

Experience level:

1 year

Schedule:

8 hour shift
Monday to Friday
On call

Work Location: Remote

Netready

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