For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our

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Remote Call Center Agent - Full-Time (Split-Shift)

Location - Must be contiguous United States or Canada Based (no visa sponsorship provided)

Are you done with the grind of jobs that just don't fit your lifestyle? Yearning for the freedom to work from the comfort of your own home, to find a long-term opportunity rather than another seasonal temporary position? Perhaps you're seeking a work schedule that harmonizes with your classes, graduation plans, or the general rhythm of your life. If this strikes a chord with you, TheKey has interesting full-time, but split-shift opportunities that might just fit your unique journey!

We're in the hunt for enthusiastic and customer focused individuals to join our compassionate and dedicated team of Client Support Specialists. We're the unsung heroes, delivering 24/7 concierge-level telephone support and scheduling assistance across the US and Canada for the TheKey, the country's largest provider of private pay care in the home services.

Our next cohort embarks on a new adventure starting 03/18/2024.

You'll kick things off at $16 per hour, while our comprehensive four-week training program equips you to soar. After just 90 days, you'll have the chance to earn up to $18.00 per hour, and for the night owls and weekend workers, there's the opportunity to unlock more, depending on the shifts you choose.

In this role, your compassion in communication and customer service is paramount, coupled with an unwavering desire to make a positive impact. You're fueled by the pursuit of success, with a keen eye for detail. Don’t worry if you're not a call center pro just yet; we're here to provide all the guidance you need to become a virtuoso in our business. Our guiding values encompass passion, compassion, innovation, and an unwavering commitment to exceeding the expectations of our cherished clients.

Once you've completed our immersive four-week training, you'll be entrusted with the task of handling inbound and outbound calls, delivering top-notch customer service through phone and email interactions, keeping meticulous and precise records, and showing empathy, care, and genuine concern for our clients. Being a team player is key, as we value your openness to coaching and direction from our leaders, your knack for maintaining professionalism with clients and colleagues, and your solid track record of reliability.

Minimum requirements for this role include a demonstrated passion for delivering exceptional customer service, a solid history of reliability, adept computer skills, proficiency in Microsoft and Google applications, and superb verbal and written communication talents.

Starting on 3/18/2024, your two weeks of training will from 6:00am to 10:00am and from 4:00pm to 8:00pm Central Time, Monday through Friday. You will then have a further two weeks of training on the shift you select.

A selection of the shifts available include:

Monday, Tuesday, Wednesday, Saturday: 5:00am - 10:00am & 6:00pm - 10:00pm (36 hrs: 4x9 (split))
Monday, Thursday, Friday, Saturday, Sunday: 6:00am - 10:00am & 6:00pm - 10:00pm (40 hrs: 5x8 (split))
Monday, Tuesday, Thursday, Friday: 6:00pm - 11:00pm; Saturday: 9:00am - 9:30pm (32 hrs: 4x5 & 1x12)
Monday, Thursday, Friday: 6:00pm - 11:00pm; Saturday, Sunday: 9:00am - 7:30pm (35 hrs: 3x5 & 2x10)

When you apply, you will be able to see and choose from all the shifts available.

Join us on this journey to make a real difference from the comfort of your own space.

If you've got the spark we're looking for, let's make the connection.

We provide a laptop and headset

But you will need:

Workspace

A dedicated and private workspace at home where Personal Identifiable Information (PII) information will not be disclosed either visually or verbally.

Bandwidth

Stable Internet connection (Bandwidth minimum of 25 mbps download/10 mbps upload)

Employee Provided Equipment:

Webcam or phone with Google video meeting capability
Monitor (optional)
Mouse (optional)
Keyboard (optional)

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Benefits for full time employees

Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
PTO Plan for Non-Exempt Employees
Flexible PTO Plan for Exempt Employees
Holidays and Floating Holidays
Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Remote Call Center Agent - Full-Time (Split-Shift)